With countless new businesses opening online every day, reputation management has become an integral part of any digital marketing strategy.
If you want your business to grow, you need to be mindful of your public persona since it can make or break your business. Keep reading to learn more about how online reputation management can benefit your business and how you can master the reputation game.
Online Reputation Management (ORM): What Does it Mean?
Reputation management incorporates tools and strategies from electronic marketing, public relations, and search engine optimization (SEO). Reputation management is essential as it allows companies to keep track of their online reputation on a regular basis, which allows them to maintain and develop their online presence. It’s a great way to boost positive online reviews, news articles, and statements about you or your business.
What Is the Importance of ORM?
The Online Reputation Management software keeps track of what your customers are saying about your business online—the good, the bad, and the ugly. Understanding this information can help you learn how to control the online narrative about your business and boost your reputation.
In addition to understanding their current position, businesses should look into what is being written about them online to rectify any damage done to their reputation. You need reputation management whether you’re a business owner looking to bring in more customers or an employee seeking a new career path.
What Are the Benefits of Online Reputation Management?
Revenue Growth – Before making a purchase, nearly 90% of customers read reviews (either online or in-store). Businesses with more positive reviews attract more customers, whereas those with negative reviews may lose potential buyers.
Enhancing Brand Image – Reputation management is key to developing and maintaining a long-term brand image. By consistently tracking responses on multiple online channels, you will build a brand that stands the test of time.
Provides Insights – Having a good ORM strategy can provide useful insight into how businesses can improve brand recognition since each review can be a valuable tool to attract new customers.
Credibility– When a negative comment about your brand is posted, it spreads more quickly than a positive one. Integrating an ORM strategy that addresses these concerns will improve the credibility of your brand.
Increases Visibility- A well-designed and content-rich website are critical for online visibility, and social media platforms such as Facebook, Twitter, and YouTube are excellent marketing tools. However, they do require constant maintenance—which is where reputation management software comes in.
Reputation management is an important component of any digital marketing strategy, but many business owners lack the time to manage it themselves. At SocialJack Media, we can assist you in evaluating your reputation and recommending the best techniques and tactics for streamlining your responses and retaining customers.
Using our reputation management software, you can focus on critical areas of your company’s reputation, such as reviews, listings, and social media.
Become a Reputation Guru in 4 Easy Steps
Your online reputation may seem pretty good to you—and your inner circle might believe the same—but did you know that your brand’s reputation is constantly changing and redefining itself with every comment, post, and review that you are mentioned in?
Customers are not like your family and friends. When they discover your business for the first time, they are going to consider and purchase based on what others are saying about you online.
If you want your customers to keep coming back, it’s time to take control of your reputation. You need to improve the reviews you’re getting on the internet. Here we will look at four things you can do to give your company some much-needed star power.
Watch Your Online Presence
It’s important to pay attention to what people are saying about your brand in order to receive meaningful feedback and ensure that the voice of your customers is being heard. Tracking all these blogs, comments and posts, however, might seem like an impossible task.
Fortunately, there are tools that can help!
With our holistic Reputation Management tool, you can track any discussion about your brand, anywhere online, and see meaningful stats about your online reputation with just a few clicks. You and your business can save time and money by using a media monitoring tool that tracks, manages, and improves your online ranking.
Prepare an Online Review Strategy
Are you responding to reviews one at a time with the same generic message you copied and pasted from a doc? With an online reputation management tool, you can automatically generate a response template with unique verbiage customized to each reviewer.
People rarely leave reviews for a business unless they are extremely unhappy with their experience with the product or service. Be proactive and use campaigns to reach out to your happy customers for feedback so that those looking for your brand can get the complete picture.
Keep Your Promises and Be Consistent
Maintaining your brand’s reputation requires consistent messaging and exceptional customer service. Take the time to analyze your current return policy, satisfaction guarantees and improve them if they lack clarity. As a result, you will always be a business that your customers can trust.
Observe Your Competitors
There will always be a comparison between your online reputation and that of your competitors. How do people rate you and your competitors? Why do your competitors’ customers prefer them over you? What are people saying about your brand when comparing? This is all critical information that will assist you in improving your online reputation.
However, the most significant advantage of monitoring competitors is that it allows you to avoid making multiple errors. Either you notice something they’re doing well and can implement it before anyone else does, or you can learn from someone else’s mistakes.
You can improve your reputation strategy by monitoring the tricks and strategies your competitors are using and by learning from their strengths and weaknesses.
Having an online presence can seem overwhelming, especially when you’re doing it on your own. At SocialJack Media, we simplify the process and help your business get online faster. Look at our website for more information. Set up a free consultation with SocialJack Media today to get started on your online reputation strategy.