Artistic Kitchens & Baths, a renowned name in its industry, experienced a significant roadblock in their digital journey. They were grappling with a website that lacked usability and aesthetics. In addition, the company found it challenging to manage and engage with their customer reviews scattered across various online platforms. This fragmented approach to reputation management hindered their ability to improve customer experience and maintain a coherent brand image.
To address these challenges, SocialJack Media stepped in with a two-pronged approach:
- Website Redesign: SocialJack Media undertook a comprehensive redesign of Artistic Kitchens & Baths’ website, focusing on improving usability and visual appeal. The objective was to create a digital platform that not only reflected the high quality of their products but also provided a seamless user experience.
- Reputation Management Tool: SocialJack Media introduced their proprietary Reputation Management tool to Artistic Kitchens & Baths. This tool centralized all reviews from different websites enabling the company to effectively manage and respond to them, thereby improving customer engagement.
The results of this collaboration were remarkable. Artistic Kitchens & Baths saw a significant boost in website visits, with 1,179 visitors. Furthermore, the efforts made by SocialJack Media helped decrease the bounce rate and encouraged users to visit more than two pages on the site. As for reputation management, Artistic Kitchens & Baths now boasts a stellar 5-star rating on Google reviews.